Extended Stay America - Buffalo - Amherst

Extended Stay America - Buffalo - Amherst

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Extended Stay America - Buffalo - Amherst Reviews

Guest reviews are submitted by our customers after their stay at Extended Stay America - Buffalo - Amherst

Guest reviews

• Extended Stay America - Buffalo - Amherst
  6.210

  Clean bed. Wif-

  No dishes/utensils in room. Very pricey. Section 8 clientele filled the hotel.

• Extended Stay America - Buffalo - Amherst
  7.810

  Convenience to our activities in the area - Niagra Falls, high school reunion, visiting with family. All of the staff were very courteous and helpful.

  HIGH WEEKEND RATES!!! No dishes in the kitchenette or notification of asking the front desk for supplies. Take & Go Breakfast was very skimpy especially for the high price on the weekend!

• Extended Stay America - Buffalo - Amherst
  7.410

  Bed was great but breakfast was poor.

  No sitting area for guests.

• Extended Stay America - Buffalo - Amherst
  6.610

  good local area.

  Smells from other people cooking traveled to all the rooms.

• Extended Stay America - Buffalo - Amherst
  4.210

  The facility was located close to where we wanted to visit.

  The breakfast was just apples, store bought muffins, snack bars, and coffee in a very small entrance area with no chairs. We had to change our bed sheets before using the bed since the sheets had blood stains on them. The kitchen was a joke since it had no utensils, dishes, pot/pans, but we could asked for them at the desk.

• Extended Stay America - Buffalo - Amherst
  4.210

  Staff behavior was good but they must hire few more people. Most of the time there was no one at the desk to attend and one has to wait.

  There was a lot of smell in the room as well as corridors. Seems it was a smoking room which was closed for a long time. Requested to change the room but they said no other room is available. Breakfast was included in the room fare but it was as good as nothing.

• Extended Stay America - Buffalo - Amherst
  4.210

  No coffee in room. No utensils to cook with. No business center. No daily housekeeping service. Staff was not very helpful. Breakfast was in lobby on small table and amounted to granola bars and coffee. Changed hotels after staying only 3 days.

  See above

• Extended Stay America - Buffalo - Amherst
  6.210

  Room was clean, bed comfortable. Hotel relatively quiet.

  I was surprised to find that the kitchenette had no dishes, glasses, cups, utensils, cooking pots etc. I had purchased food to have during my stay. So that I did not have to eat in restaurants. While the coffee in the lobby was good a coffee pot in the room would have been better. Provide at a minimum a couple of plates, glasses, utensils etc. Also coffee in the room would have been preferred. Guests sitting on the floor in the hallway.

• Extended Stay America - Buffalo - Amherst
  2.410

  Actually nothing

  It was the worst choice perhaps. We were given smoking rooms on the pretext that we asked for them. I don't think there was any such choice at the time of booking. The policy not cleaning the room for short stay(< 7 days) is worst. The cleaning should happen every day, Towels may be changed on request. For name sake they include breakfast(only muffins and coffee which also vanishes quickly)

• Extended Stay America - Buffalo - Amherst
  2.810

  Though I lack first hand experience, the facility and staff is how I imagine a minimum security prison. The facility was dirty, dingy and run down; the staff was cold, impersonable and maintained a distrust for their clients. Ordinary amenities were available only upon request, if at all. For example, none -- repeat, none -- of the basic kitchen supplies were supplied. Only upon asking - not at check-in -- were we told, "You've got to ask for them. Here's a list, whaddya want? We keep stuff out in the back room." A few minutes later, we were presented with a container to self-carry the dishes, utensils and toaster back to the room. Fresh (paper thin) towels? Bring your used linens to the front desk for a trade in. "Oh, you want a bath mat, too? You didn't say so!". Weekend bonus -- a howling 75 lb. dog, third world aromas and burning incense. At check out, a polite response for a receipt earned the response, "You booked on line; you should have already got one." Oh, and try calling ahead (at 7pm) to alert of late arrival. No answer; no recoding.

• Extended Stay America - Buffalo - Amherst
  2.410

  Nothing

  Eggs??? I think they would charge $1000 for this room for providing eggs in the breakfast. All that they provided is - coffie, Quaker Oatmeal packs, a couple of apples. My booking was for a "Non-Smoking", Two Queen Bed Room. But, we were given a stinking Smoking Room. When protested, the advise from the lady at the desk on night duty (Angela) was to take it or leave the hotel. It was around mid night so no other option but to accept. When I said you are not helping Angela says don't book a room ever and she is not bothered if we do business with the hotel or not. She was very rude. She says, the hotel is not responsible for bookings made via a 3rd party like "Booked.net". They don't have to honor 3rd party bookings. There were a lot of bugs in the room and water was coming out into the room from the bath tub. Note: Note: The lady who came on duty in the morning was polite & ok to dela with. However, she couldn't help much though.

• Extended Stay America - Buffalo - Amherst
  7.410

  Better pillows, better breakfast items.

• Extended Stay America - Buffalo - Amherst
  7.810

  It was ok on the hotel

• Extended Stay America - Buffalo - Amherst
  7.810

  I enjoyed the spacious room, the fact the hotel was quiet and clean all around inside.

  The room was freezing when we walked in and never really got as warm as we would have liked. Only one eye on the stove worked which made it longer when cooking.

• Extended Stay America - Buffalo - Amherst
  7.410

  Not at the present time.